ALL SALE AND CLEARANCE ITEMS ARE FINAL SALE!
For all Sales & Orders from 4/1/2020 - 6/1/2021 Customers will have a 5 day window to request a return or exchange by email. Items will be subject to owners discretion to return or exchange items due to the corona outbreak. Please email email@example.com with questions.
Our online policy lasts 7 business days. If 7 business days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Our in store policy last 5 business days. If 5 business days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
NO Returns for Intimate Apparel or swimwear, hats, or personal items.
Several types of goods are exempt from being returned due to health and sanitary standards. We also do not accept products that are intimate or sanitary goods.
To complete your return, we require a receipt or proof of purchase.
Any canceled online orders prior to pickup will be subject to a 25% restocking fee.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are unworn, defective, or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Victory Lane Boutique - 905 W. North Bend Rd. Cincinnati, Ohio 45224